New CAR for Passengers with Disability or Reduced Mobility

Featured — By on July 26, 2013 at 2:36 pm

july2Air  transportation  today  has  been made  easier   than  ever.   The Government policies on  ‘Open Sky’ allowed  the  growth  of  airlines  and also non-scheduled operators  in  the country. The new ideas of Low Cost and  Low  Frill  concept  have  also brought  the  common  man  with average  income  group  to  travel  by air. Persons with disabilities and persons with reduced mobility like everyone else  are  increasingly  given  the  possibility  to  travel by air,  there  lies a  need  to  standardize  the  conditions  for  travel of such persons so as to facilitate  their acceptance and handling of  their  carriage  by  the  airlines  and  other  operators. To  cut  down  multiple  medical  clear- ances  required by disabled passengers  during  air  travel, Director General  of  Civil Aviation, in its new Civil Aviation  Requirements  (CAR),  has  suggested  that  airlines  issue  Frequent Travellers  Medical  Card  (FREMEC).  The  card  will  be  acceptable  across  airlines.  DGCA has invited suggestions on CAR  from  the public by  July 31. This CAR  is  issued under  the provisions of  Rule  133 A  of  the Aircraft  Rules, 1937  for  information,  guidance  and compliance by the concerned agencies .

It  establishes  regulations  for  the protection  of  and  provision  of  assis- tance  to disabled persons  and persons with reduced mobility traveling by air, both  to protect  them against discrimina- tion  and  to  ensure  that  they  receive assistance with due  respect and dignity.  The  draft  guidelines  include  appoint- ment  of  a  nodal  and  an  appellate authority  for  grievance  redressal, involvement  of  travel  agents  to ascertain needs of disabled passengers at the time of booking and standardiza- tion  of  training  of  airline,  airport  and security  staff.  ?

  • Carriage of disabled p
  • Wheelchairs
  • Stretchers
  • Ambulifts at airport
  • Emergency  evacuati passengers, and
  • Carriage of Service D
  • Medical Clearances.

The  draft,  however,  states  that  airport  operator will be responsible for training  security  staff  at  the  airport.    It  also  mandates  that  airlines  and  operators  sensitize  their  staff  regarding disabled  persons.   Operators are also required to  provide specific  training for personnel  who directly assist  such passengers.

To standardize the format of collecting  information, airlines and  travel agents  will  be  required  to  provide  Medical  Information  Form  or  Incapacitated  Passenger Handling Advice. Saldanaha S, national treasurer of IATA  Agents’ Association of India, welcomed  the  involvement  of  travel  agents  in  collecting  information  about  disabled  persons.  “Globally,  travel  agents  are  considered  as  travel  consultants  who  are  professionally  trained  to  guide  passengers  in  documentation.  They  should be qualified  to also help disabled  passengers.”    In  fact  ,  with  this  new  CAR, traditional travel agents services  are recognized again by the industry, he  added with a  smile.

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