San Francisco International Airport Staff Recognized for Excellence

Default, Travel — By on May 2, 2012 at 1:32 pm

SFO Cited by Skytrax for Four Different Awards, including Terminal 2

Skytrax, the world’s leading airport and airline review site, recently named San Francisco International Airport’s staff service the best in North America. Skytrax also recognized SFO for having the second best Regional (U.S.) Airport (just behind Cincinnati) and being the third best Airport in North America (Cincinnati and Vancouver, were first and second, respectively). SFO’s Terminal 2 (T2), which opened one year ago, was named the fourth best terminal in the world. T2, the first LEED Gold certified terminal in the United States, was preceded by Heathrow’s new Terminal 5, Changi’s (Singapore) Terminal 3 and the newest terminal at Beijing airport, in that order. “We congratulate San Francisco International Airport on their success winning the Best Airport Staff in North America title at the awards. This year we saw San Francisco rise into the top 40 airports globally, and is also ranked as the second best airport overall in the U.S. The staff and management should be proud of this achievement and we hope that this upward trend can be maintained during 2012,” said Edward Plaisted, Chief Executive Officer of Skytrax.

“We are extremely proud and excited to be recognized by Skytrax for our continued commitment to world class customer service,” said Airport Director John L. Martin. “We are also going to rededicate ourselves to making sure we raise the bar in all categories. Our goal is to continually improve our rankings until we are number one in every category.” The World Airport Survey began in 1999 and “is a leading airport passenger satisfaction benchmark” covering 370 airports in 2011, Skytrax officials said. More than 12 million international passengers participated in the survey. The annual survey “is 100% independent of any airport control or input, and delivers survey accuracy and award impartiality that is unmatched worldwide,” Skytrax said, adding the airports are judged on cleanliness, facilities, staff friendliness, amount of queuing etc. The survey also asks for passenger recommendations.

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